![]() ![]() On the lower left-hand side of the invoice, click the Create Credit Memo button. You'll see the Refunded amount in the invoice. To complete this operation, open the invoice. Shopify will have already updated the customer payment method (e.g., credit card), and you'll need to update the AccountEdge Pro Transaction Journal. When a Shopify Order is cancelled, Shopify will update the original AccountEdge Pro Sales Invoice during the next Web Order Process event, setting a note in the lower right-hand area of the sales invoice with the refund amount. When a refund transaction is recorded in Shopify, a Credit Memo needs to be created and recorded in AccountEdge Pro. Since the customer credit is already handled, a journal entry needs to be recorded in AccountEdge Pro reflecting this refund transaction. When orders are cancelled in Shopify, a refund credit is applied to the customer's payment method (usually the customer's credit card). ![]()
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